Get In Touch
Check out our FAQ section on the right for answers to your questions.
If you feel that you need more information or would like to contact us for support or enquiries for events / parties / special occasions, please drop us a message on the below Email or call us.
Happy to help you for your needs.
Your Tuckshop.sg team.
I have not received the order
I have keyed in a wrong delivery address
Can I change my order after I submit
Can I cancel my order
Once order is processed, unfortunately we cannot cancel the order. We can issue a credit note valid for 6 months for your next purchase.
Can you deliver the order at a specified time
I did not receive an order confirmation email
The items are wrong, I need a refund/replacement
Who can I contact if I need assistance
What are your opening hours of your shop
Our physical shop is open Monday to Sunday 8am to 5pm
Can I self collect if I need the item urgently
Yes, you can do self collection Monday to Sunday 8am to 5pm
My coupon code does not work
The payment did not go through
How does the royalty program works
Can I keep dry ice in the fridge
No dry ice should be kept in an insulated box and it should be used on the same day. It cannot be kept overnight.
How long does it take to get the refund
We will process refund within 7 working days.
How can I unsubscribed to your newslette
We are sorry to see you go, you can click Unsubscribe in the weekly newsletter you received.
Can you deliver an order the same day?
Sorry for the moment, we cannot accept same day delivery. We will deliver 2 days once order is received.
Can you deliver an order next day
Unfortunately, we can only deliver 2 days after order is received.
Do you deliver on weekend
Yes we can deliver on Sat and Sun.
Can you deliver before 10am or after 8pm
Yes, we can but there will be a surcharge of extra $20
What is your minimum order for free delivery
Our min order for free delivery is $70